File size: 28,278 Bytes
f8da90e
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
604
605
606
607
608
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
import numpy as np
import pandas as pd
import matplotlib.pyplot as plt
import seaborn as sns
import random

from sksurv.linear_model import CoxPHSurvivalAnalysis
from sksurv.nonparametric import kaplan_meier_estimator
from sksurv.util import Surv

import pickle
from preprocessing import *

def obtain_scaler_and_label_enc():
    dataset_url = "data/train.csv"
    target_column = "Exited"
    target_column_ttc = ["Exited", "Tenure"]
    preprocessor = Preprocessor(dataset_url, target_column, target_column_ttc, resampling="under", scaling='minmax')

    X_train_ttc, _, y_train_ttc, _, X_train_df_ttc, _, y_train_df_ttc, _ = preprocessor.process_ttcp()

    scaler = preprocessor.scaler
    label_encoders = preprocessor.label_encoders
    return scaler, label_encoders, X_train_ttc.columns, X_train_df_ttc, y_train_df_ttc

def scale_dataset(test_df, target_column, train_cols, scaler):
    cols = []
    for c in target_column:
        cols.append(c)
    X_test = test_df.drop(cols, axis = 1)
    X_test_df_ordered = X_test[train_cols]
    X_test_scaled = scaler.transform(X_test_df_ordered)
    X_test_scaled_df = pd.DataFrame(X_test_scaled, columns = X_test_df_ordered.columns, index = X_test_df_ordered.index)
    test_df_scaled = pd.concat([X_test_scaled_df, test_df[target_column]], axis = 1)
    return X_test_df_ordered, test_df_scaled

def extract_customer(test, test_pd_X_tmp, test_pd_y_tmp, test_unscaled_pd):  
    cust_indices = test_pd_y_tmp.index
    customer_idx = random.choice(cust_indices.tolist())
    print("Customer Index:", customer_idx)
    customer_pos=test_pd_X_tmp.index.get_loc(customer_idx)
    test_pd_X_tmp=test_pd_X_tmp.reset_index()
    test_pd_y_tmp=test_pd_y_tmp.reset_index()
    customer_x = test_pd_X_tmp[customer_pos:customer_pos+1]
    customer_y = test_pd_y_tmp[customer_pos:customer_pos+1]
    customer_x_original = test_unscaled_pd.loc[customer_idx]
    customer_record = test[test.index == customer_idx]

    return customer_pos,customer_idx,customer_x.set_index('index'), customer_y.set_index('index'), customer_x_original,customer_record

def plot_single_customer_survival_curve(customer_idx, df_test, test_features, 
                                        cox_model, df_train, max_time=10, 
                                        figsize=(12, 6)):
    """
    Plotta la curva di sopravvivenza per un singolo cliente confrontata con la popolazione.
    
    Parametri:
    -----------
    customer_idx : int
        Indice del cliente da analizzare
    df_test : pandas DataFrame
        Dataset di test con colonne 'Tenure' e 'Exited'
    test_features : pandas DataFrame
        Features preprocessate per il test set
    cox_model : modello Cox di scikit-survival
        Modello di sopravvivenza già addestrato
    df_train : pandas DataFrame
        Dati di training con 'Tenure' e 'Exited' per baseline
    max_time : int
        Tempo massimo da visualizzare (years)
    figsize : tuple
        Dimensioni della figura
    """
    # Estrai dati del cliente
    customer_features = test_features.loc[[customer_idx]]
    customer_data = df_test.loc[customer_idx]
    actual_tenure = customer_data['Tenure']
    actual_churn = customer_data['Exited']
    
    # Calcola risk score
    risk_score = np.exp(cox_model.predict(customer_features))[0]
    
    # Baseline survival (Kaplan-Meier)
    event_observed = df_train['Exited'].astype(bool).values
    time = df_train['Tenure'].values
    time_points, survival_prob = kaplan_meier_estimator(event_observed, time)
    baseline_survival = pd.DataFrame({'KM_estimate': survival_prob}, index=time_points)
    baseline_survival = baseline_survival.loc[baseline_survival.index <= max_time]
    
    # Survival curve del cliente
    customer_survival = baseline_survival.copy()
    customer_survival['KM_estimate'] = baseline_survival['KM_estimate'] ** risk_score
    customer_churn_prob = 1 - customer_survival['KM_estimate']
    
    # Crea il plot
    fig, ax = plt.subplots(figsize=figsize)
    
    # Plot baseline popolazione
    ax.plot(baseline_survival.index, 1 - baseline_survival['KM_estimate'], 
            'k--', alpha=0.4, linewidth=2, label='Population mean')
    
    # Plot curva del cliente
    color = 'red' if actual_churn == 1 else 'orange'
    ax.plot(customer_survival.index, customer_churn_prob, 
            color=color, linewidth=3, 
            label=f'Customer #{customer_idx} (Risk Score: {risk_score:.2f})')
    
    # Marca il punto attuale
    if actual_tenure <= max_time:
        current_prob = np.interp(actual_tenure, customer_survival.index, 
                                customer_churn_prob.values)
        ax.scatter(actual_tenure, current_prob, color='blue', s=200, 
                  marker='*', edgecolor='black', linewidth=2, 
                  label=f'Actual Position ({actual_tenure:.1f} years)', zorder=10)
    
    # Soglie di rischio - trova l'intersezione esatta con la curva
    for prob in [0.25, 0.5, 0.75]:
        ax.axhline(y=prob, color='gray', linestyle=':', alpha=0.5)
        ax.text(max_time*0.85, prob + 0.02, f'{prob*100:.0f}%', 
               color='gray', fontsize=9)
        
        # Trova il primo punto in cui la curva supera la soglia
        threshold_exceeded = customer_churn_prob[customer_churn_prob >= prob]
        if not threshold_exceeded.empty:
            first_time = threshold_exceeded.index[0]
            
            # Interpolazione lineare per trovare l'intersezione ESATTA
            # Trova i due punti immediatamente prima e dopo la soglia
            idx_after = customer_churn_prob[customer_churn_prob >= prob].index[0]
            idx_after_pos = customer_survival.index.get_loc(idx_after)
            
            if idx_after_pos > 0:
                idx_before = customer_survival.index[idx_after_pos - 1]
                prob_before = customer_churn_prob.loc[idx_before]
                prob_after = customer_churn_prob.loc[idx_after]
                
                # Interpolazione lineare per trovare il tempo esatto
                if prob_after != prob_before:  # Evita divisione per zero
                    time_exact = idx_before + (prob - prob_before) * (idx_after - idx_before) / (prob_after - prob_before)
                else:
                    time_exact = idx_before
            else:
                time_exact = first_time
            
            # Plotta il pallino all'intersezione esatta
            ax.scatter(time_exact, prob, color='red', s=100, 
                      edgecolor='black', linewidth=2, zorder=5)
            
            # Posiziona l'etichetta BEN SOPRA il pallino con sfondo bianco opaco
            ax.annotate(f'{time_exact:.1f}y', 
                       xy=(time_exact, prob), 
                       xytext=(time_exact, prob + 0.12),  # Aumentato l'offset verticale
                       fontsize=9, weight='bold',
                       ha='center', va='bottom',
                       bbox=dict(boxstyle='round,pad=0.4', facecolor='white', 
                                edgecolor='black', linewidth=1.5, alpha=1.0),  # Alpha=1.0 per box opaco
                       zorder=10)
    
    ax.set_xlabel('Time (years)', fontsize=12)
    ax.set_ylabel('Churn Probability', fontsize=12)
    ax.set_title(f'Churn Probability over Time - Customer #{customer_idx}', 
                fontsize=14, weight='bold')
    ax.set_xlim(0, max_time)
    ax.set_ylim(0, 1)
    ax.legend(loc='upper left', fontsize=10)
    ax.grid(True, alpha=0.3)
    
    plt.tight_layout()
    return fig


def plot_single_customer_risk_timeline(customer_idx, df_test, test_features, 
                                       cox_model, df_train, max_time=10, 
                                       figsize=(12, 6)):
    """
    Plotta la timeline del rischio per un singolo cliente con zone colorate.
    
    Parametri: stessi di plot_single_customer_survival_curve
    """
    # Estrai dati del cliente
    customer_features = test_features.loc[[customer_idx]]
    customer_data = df_test.loc[customer_idx]
    actual_tenure = customer_data['Tenure']
    risk_score = np.exp(cox_model.predict(customer_features))[0]
    
    # Baseline survival
    event_observed = df_train['Exited'].astype(bool).values
    time = df_train['Tenure'].values
    time_points, survival_prob = kaplan_meier_estimator(event_observed, time)
    baseline_survival = pd.DataFrame({'KM_estimate': survival_prob}, index=time_points)
    baseline_survival = baseline_survival.loc[baseline_survival.index <= max_time]
    
    # Survival curve del cliente
    customer_survival = baseline_survival.copy()
    customer_survival['KM_estimate'] = baseline_survival['KM_estimate'] ** risk_score
    customer_risk = 1 - customer_survival['KM_estimate']
    
    # Crea il plot
    fig, ax = plt.subplots(figsize=figsize)
    
    # Zone di rischio
    ax.axhspan(0, 0.25, alpha=0.15, color='green', label='Low Risk')
    ax.axhspan(0.25, 0.5, alpha=0.15, color='yellow', label='Medium Risk')
    ax.axhspan(0.5, 0.75, alpha=0.15, color='orange', label='High Risk')
    ax.axhspan(0.75, 1, alpha=0.15, color='red', label='Critical Risk')
    
    # Plot del rischio
    times = customer_survival.index
    ax.fill_between(times, 0, customer_risk, alpha=0.4, color='darkred')
    ax.plot(times, customer_risk, color='darkred', linewidth=3, 
           label=f'Customer Risk #{customer_idx}')
    
    # Marca la posizione attuale
    if actual_tenure <= max_time:
        current_risk = np.interp(actual_tenure, times, customer_risk.values)
        ax.axvline(actual_tenure, color='blue', linestyle='--', linewidth=2.5)
        ax.scatter(actual_tenure, current_risk, color='blue', s=250, 
                  marker='*', edgecolor='black', linewidth=2, zorder=10)
        ax.text(actual_tenure, 0.95, f'Today\n{current_risk:.1%}', 
               ha='center', fontsize=10, weight='bold',
               bbox=dict(boxstyle='round', facecolor='white', alpha=0.9, 
                        edgecolor='blue', linewidth=2))
    
    ax.set_xlabel('Time (years)', fontsize=12)
    ax.set_ylabel('Churn Risk', fontsize=12)
    ax.set_title(f'Risk Timeline - Customer #{customer_idx}', 
                fontsize=14, weight='bold')
    ax.set_xlim(0, max_time)
    ax.set_ylim(0, 1)
    ax.legend(loc='upper left', fontsize=10)
    ax.grid(True, alpha=0.3)
    
    plt.tight_layout()
    return fig


def plot_single_customer_survival_bars(customer_idx, df_test, test_features, 
                                       cox_model, df_train, 
                                       time_points=[2, 4, 6, 8, 10],
                                       figsize=(10, 6)):
    """
    Plotta bar chart della probabilità di sopravvivenza a intervalli temporali.
    
    Parametri:
    -----------
    customer_idx : int
        Indice del cliente
    df_test, test_features, cox_model, df_train : come sopra
    time_points : list
        Punti temporali da visualizzare (years)
    figsize : tuple
        Dimensioni della figura
    """
    # Estrai dati del cliente
    customer_features = test_features.loc[[customer_idx]]
    risk_score = np.exp(cox_model.predict(customer_features))[0]
    
    # Baseline survival
    event_observed = df_train['Exited'].astype(bool).values
    time = df_train['Tenure'].values
    time_points_km, survival_prob = kaplan_meier_estimator(event_observed, time)
    baseline_survival = pd.DataFrame({'KM_estimate': survival_prob}, 
                                    index=time_points_km)
    
    # Survival curve del cliente
    customer_survival = baseline_survival.copy()
    customer_survival['KM_estimate'] = baseline_survival['KM_estimate'] ** risk_score
    
    # Calcola probabilità ai vari time points
    max_time = baseline_survival.index.max()
    time_points = [t for t in time_points if t <= max_time]
    
    customer_probs = []
    population_probs = []
    churn_probs = []
    
    for t in time_points:
        if t in customer_survival.index:
            customer_probs.append(customer_survival.loc[t, 'KM_estimate'])
            population_probs.append(baseline_survival.loc[t, 'KM_estimate'])
        else:
            customer_probs.append(np.interp(t, customer_survival.index, 
                                           customer_survival['KM_estimate'].values))
            population_probs.append(np.interp(t, baseline_survival.index,
                                             baseline_survival['KM_estimate'].values))
        churn_probs.append(1 - customer_probs[-1])
    
    # Crea il plot
    fig, (ax1, ax2) = plt.subplots(1, 2, figsize=figsize)
    
    # Plot 1: Probabilità di Sopravvivenza
    x_pos = np.arange(len(time_points))
    width = 0.35
    
    bars1 = ax1.bar(x_pos - width/2, customer_probs, width,
                    label=f'Customer #{customer_idx}',
                    color='steelblue', alpha=0.8, edgecolor='black')
    bars2 = ax1.bar(x_pos + width/2, population_probs, width,
                    label='Population mean',
                    color='lightgray', alpha=0.8, edgecolor='black')
    
    ax1.set_xticks(x_pos)
    ax1.set_xticklabels([f'{t}y' for t in time_points])
    ax1.set_ylabel('Survival Probability', fontsize=11)
    ax1.set_xlabel('Time', fontsize=11)
    ax1.set_title('Survival Probability through Time', fontsize=12, weight='bold')
    ax1.set_ylim(0, 1.1)
    ax1.legend(fontsize=9)
    ax1.grid(True, alpha=0.3, axis='y')
    
    # Aggiungi valori sulle barre
    for bars in [bars1, bars2]:
        for bar in bars:
            height = bar.get_height()
            ax1.text(bar.get_x() + bar.get_width()/2., height + 0.02,
                    f'{height:.2%}', ha='center', va='bottom', fontsize=8)
    
    # Plot 2: Probabilità di Churn (degradante)
    colors = plt.cm.RdYlGn_r(np.linspace(0.2, 0.8, len(time_points)))
    bars3 = ax2.bar(x_pos, churn_probs, color=colors, alpha=0.8, 
                    edgecolor='black', linewidth=1.5)
    
    ax2.set_xticks(x_pos)
    ax2.set_xticklabels([f'{t}y' for t in time_points])
    ax2.set_ylabel('Churn Probability', fontsize=11)
    ax2.set_xlabel('Time', fontsize=11)
    ax2.set_title('Churn Probability Evolution', fontsize=12, weight='bold')
    ax2.set_ylim(0, 1.1)
    ax2.grid(True, alpha=0.3, axis='y')
    
    # Aggiungi valori sulle barre
    for i, (bar, prob) in enumerate(zip(bars3, churn_probs)):
        height = bar.get_height()
        ax2.text(bar.get_x() + bar.get_width()/2., height + 0.02,
                f'{prob:.1%}', ha='center', va='bottom', fontsize=9, weight='bold')
    
    plt.suptitle(f'Temporal Analysis - Customer #{customer_idx}', 
                fontsize=14, weight='bold', y=1.02)
    plt.tight_layout()
    return fig


def plot_single_customer_complete(customer_idx, df_test, test_features, 
                                  cox_model, df_train, max_time=10,
                                  time_points=[2, 4, 6, 8, 10],
                                  figsize=(16, 10)):
    """
    Crea un plot completo con tutte le visualizzazioni di survival analysis 
    per un singolo cliente.
    
    Parametri: combinazione dei parametri delle funzioni precedenti
    """
    # Estrai dati del cliente
    customer_features = test_features.loc[[customer_idx]]
    customer_data = df_test.loc[customer_idx]
    actual_tenure = customer_data['Tenure']
    actual_churn = customer_data['Exited']
    risk_score = np.exp(cox_model.predict(customer_features))[0]
    
    # Baseline survival
    event_observed = df_train['Exited'].astype(bool).values
    time = df_train['Tenure'].values
    time_points_km, survival_prob = kaplan_meier_estimator(event_observed, time)
    baseline_survival = pd.DataFrame({'KM_estimate': survival_prob}, 
                                    index=time_points_km)
    baseline_survival = baseline_survival.loc[baseline_survival.index <= max_time]
    
    # Survival curve del cliente
    customer_survival = baseline_survival.copy()
    customer_survival['KM_estimate'] = baseline_survival['KM_estimate'] ** risk_score
    customer_churn_prob = 1 - customer_survival['KM_estimate']
    customer_risk = customer_churn_prob
    
    # Crea figura con 3 subplots
    fig = plt.figure(figsize=figsize)
    gs = fig.add_gridspec(2, 2, hspace=0.3, wspace=0.3)
    
    # === PLOT 1: Curva di Sopravvivenza ===
    ax1 = fig.add_subplot(gs[0, :])
    
    # Plot baseline popolazione (SOPRAVVIVENZA, non churn)
    ax1.plot(baseline_survival.index, baseline_survival['KM_estimate'], 
            'k--', alpha=0.4, linewidth=2, label='Population Mean')
    
    color = 'red' if actual_churn == 1 else 'orange'
    # Plot curva del cliente (SOPRAVVIVENZA)
    ax1.plot(customer_survival.index, customer_survival['KM_estimate'], 
            color=color, linewidth=3, 
            label=f'Customer #{customer_idx} (Risk Score: {risk_score:.2f})')
    
    if actual_tenure <= max_time:
        current_survival = np.interp(actual_tenure, customer_survival.index, 
                                    customer_survival['KM_estimate'].values)
        ax1.scatter(actual_tenure, current_survival, color='blue', s=200, 
                   marker='*', edgecolor='black', linewidth=2, 
                   label=f'Actual Position ({actual_tenure:.1f} years)', zorder=10)
    
    # Soglie di sopravvivenza (75%, 50%, 25% = rischio 25%, 50%, 75%)
    survival_thresholds = [0.75, 0.5, 0.25]
    for surv_prob in survival_thresholds:
        ax1.axhline(y=surv_prob, color='gray', linestyle=':', alpha=0.5)
        
        # Trova quando la sopravvivenza scende sotto questa soglia
        threshold_crossed = customer_survival['KM_estimate'][customer_survival['KM_estimate'] <= surv_prob]
        if not threshold_crossed.empty:
            first_time = threshold_crossed.index[0]
            
            # Interpolazione lineare per intersezione esatta
            idx_after = customer_survival['KM_estimate'][customer_survival['KM_estimate'] <= surv_prob].index[0]
            idx_after_pos = customer_survival.index.get_loc(idx_after)
            
            if idx_after_pos > 0:
                idx_before = customer_survival.index[idx_after_pos - 1]
                prob_before = customer_survival.loc[idx_before, 'KM_estimate']
                prob_after = customer_survival.loc[idx_after, 'KM_estimate']
                
                if prob_after != prob_before:
                    time_exact = idx_before + (surv_prob - prob_before) * (idx_after - idx_before) / (prob_after - prob_before)
                else:
                    time_exact = idx_before
            else:
                time_exact = first_time
            
            ax1.scatter(time_exact, surv_prob, color='green', s=100, 
                       edgecolor='black', linewidth=2, zorder=5)
            
            # Etichetta con sfondo bianco opaco ben sopra il pallino
            risk_equivalent = (1 - surv_prob) * 100
            ax1.annotate(f'{time_exact:.1f}y\n({risk_equivalent:.0f}% risk)', 
                        xy=(time_exact, surv_prob), 
                        xytext=(time_exact, surv_prob - 0.12),  # Sotto per sopravvivenza
                        fontsize=8, weight='bold',
                        ha='center', va='top',
                        bbox=dict(boxstyle='round,pad=0.4', facecolor='white', 
                                 edgecolor='green', linewidth=1.5, alpha=1.0),
                        zorder=10)
    
    ax1.set_xlabel('Time (years)', fontsize=11)
    ax1.set_ylabel('Survival Probability', fontsize=11)
    ax1.set_title('Survival Probability through Time', fontsize=12, weight='bold')
    ax1.set_xlim(0, max_time)
    ax1.set_ylim(0, 1)
    ax1.legend(loc='upper right', fontsize=9)
    ax1.grid(True, alpha=0.3)
    
    # === PLOT 2: Timeline del Rischio ===
    """ax2 = fig.add_subplot(gs[1, 0])
    
    ax2.axhspan(0, 0.25, alpha=0.15, color='green', label='Low')
    ax2.axhspan(0.25, 0.5, alpha=0.15, color='yellow', label='Medium')
    ax2.axhspan(0.5, 0.75, alpha=0.15, color='orange', label='High')
    ax2.axhspan(0.75, 1, alpha=0.15, color='red', label='Critical')
    
    times = customer_survival.index
    ax2.fill_between(times, 0, customer_risk, alpha=0.4, color='darkred')
    ax2.plot(times, customer_risk, color='darkred', linewidth=2.5)
    
    if actual_tenure <= max_time:
        current_risk = np.interp(actual_tenure, times, customer_risk.values)
        ax2.axvline(actual_tenure, color='blue', linestyle='--', linewidth=2)
        ax2.scatter(actual_tenure, current_risk, color='blue', s=200, 
                   marker='*', edgecolor='black', linewidth=2, zorder=10)
    
    ax2.set_xlabel('Time (years)', fontsize=11)
    ax2.set_ylabel('Risk', fontsize=11)
    ax2.set_title('Risk Timeline', fontsize=12, weight='bold')
    ax2.set_xlim(0, max_time)
    ax2.set_ylim(0, 1)
    ax2.legend(loc='upper left', fontsize=8, title='Level')
    ax2.grid(True, alpha=0.3)"""
    ax2 = fig.add_subplot(gs[1, 0])
    # Calcola cumulative hazard (può superare 1!)
    baseline_cumhaz = -np.log(baseline_survival['KM_estimate'])
    customer_cumhaz = baseline_cumhaz * risk_score  # Scaled by risk score
    
    # Zone di rischio basate su Risk Score
    ax2.axhspan(0, 0.8, alpha=0.15, color='green', label='Low (<0.8)')
    ax2.axhspan(0.8, 1.2, alpha=0.15, color='yellow', label='Medium (0.8-1.2)')
    ax2.axhspan(1.2, 1.8, alpha=0.15, color='orange', label='High (1.2-1.8)')
    ax2.axhspan(1.8, max(customer_cumhaz.max(), 3), alpha=0.15, color='red', label='Critical (>1.8)')
    
    times = baseline_survival.index
    ax2.fill_between(times, 0, customer_cumhaz, alpha=0.4, color='darkred')
    ax2.plot(times, customer_cumhaz, color='darkred', linewidth=2.5, 
            label=f'Customer (RS={risk_score:.2f})')
    
    # Linea baseline (risk score = 1)
    ax2.plot(times, baseline_cumhaz, color='gray', linewidth=2, 
            linestyle='--', alpha=0.6, label='Population Mean (RS=1.0)')
    
    if actual_tenure <= max_time:
        current_cumhaz = np.interp(actual_tenure, times, customer_cumhaz.values)
        ax2.axvline(actual_tenure, color='blue', linestyle='--', linewidth=2)
        ax2.scatter(actual_tenure, current_cumhaz, color='blue', s=200, 
                   marker='*', edgecolor='black', linewidth=2, zorder=10)
        ax2.text(actual_tenure, current_cumhaz + 0.1, 
                f'Today\nCH={current_cumhaz:.2f}',
                ha='center', fontsize=8, weight='bold',
                bbox=dict(boxstyle='round', facecolor='white', alpha=0.9))
    
    ax2.set_xlabel('Time (years)', fontsize=11)
    ax2.set_ylabel('Cumulative Hazard', fontsize=11)
    ax2.set_title('Cumulative Hazard Timeline', fontsize=12, weight='bold')
    ax2.set_xlim(0, max_time)
    ax2.set_ylim(0, max(customer_cumhaz.max() * 1.2, 3))  # Dynamic y-axis
    ax2.legend(loc='upper left', fontsize=8)
    ax2.grid(True, alpha=0.3)
    
    # Aggiungi nota esplicativa
    ax2.text(0.98, 0.02, 
            f'Risk Score: {risk_score:.2f}\n' + 
            ('Critical Risk' if risk_score > 1.8 else 'High Risk' if risk_score > 1.2 else 'Medium Risk' if risk_score > 0.8 else 'Low Risk'),
            transform=ax2.transAxes, fontsize=9, va='bottom', ha='right',
            bbox=dict(boxstyle='round', facecolor='white', alpha=0.9, 
                     edgecolor='red' if risk_score > 1.5 else 'orange' if risk_score > 0.8 else 'green',
                     linewidth=2))
    
    # === PLOT 3: Bar Chart ===
    ax3 = fig.add_subplot(gs[1, 1])
    
    time_points = [t for t in time_points if t <= max_time]
    churn_probs = []
    
    for t in time_points:
        if t in customer_survival.index:
            prob = 1 - customer_survival.loc[t, 'KM_estimate']
        else:
            prob = 1 - np.interp(t, customer_survival.index, 
                                customer_survival['KM_estimate'].values)
        churn_probs.append(prob)
    
    colors = plt.cm.RdYlGn_r(np.linspace(0.2, 0.8, len(time_points)))
    bars = ax3.bar(range(len(time_points)), churn_probs, color=colors, 
                   alpha=0.8, edgecolor='black', linewidth=1.5)
    
    ax3.set_xticks(range(len(time_points)))
    ax3.set_xticklabels([f'{t}y' for t in time_points])
    ax3.set_ylabel('Churn Probability', fontsize=11)
    ax3.set_xlabel('Time', fontsize=11)
    ax3.set_title('Churn Probability at Invervals', fontsize=12, weight='bold')
    ax3.set_ylim(0, 1.1)
    ax3.grid(True, alpha=0.3, axis='y')
    
    for bar, prob in zip(bars, churn_probs):
        height = bar.get_height()
        ax3.text(bar.get_x() + bar.get_width()/2., height + 0.02,
                f'{prob:.1%}', ha='center', va='bottom', fontsize=9, weight='bold')
    
    status = 'CHURNER' if actual_churn == 1 else 'NON-CHURNER'
    plt.suptitle(f'Survival Analysis - Customer #{customer_idx} ({status})', 
                fontsize=15, weight='bold')
    
    plt.tight_layout()
    return fig

if __name__ == "__main__":
    print("Download the dataset")
    hundred_churners_val = pd.read_csv('data/hundred_val_churners.csv', index_col=0)
    hundred_non_churners_val = pd.read_csv('data/hundred_val_non_churners.csv', index_col=0)
    val_df = pd.concat([hundred_churners_val, hundred_non_churners_val], axis=0)
    y_val_df = val_df[['Exited', 'Tenure']]

    print("Scale the dataset")
    scaler, label_encs, train_cols, X_train, y_train = obtain_scaler_and_label_enc()
    val_ordered_df, val_scaled_df = scale_dataset(val_df, ["Exited", "Tenure"], train_cols, scaler)

    y_val = Surv.from_dataframe("Exited", "Tenure", y_val_df)

    val_unscaled_pd = val_ordered_df
    val2 = pd.DataFrame(val_scaled_df, columns=val_ordered_df.columns, index = val_ordered_df.index)
    val_pd_X = val2
    val_pd_y = val_df['Exited']

    cph = CoxPHSurvivalAnalysis()

    # Load the trained model
    with open('models/cox_model.pkl', 'rb') as f:
        cph = pickle.load(f)

    # Predict risk scores for the test set
    prediction = cph.predict(val_scaled_df.drop(['Exited', 'Tenure'], axis = 1))
    val_scaled_df['preds'] = prediction

    # Predict survival functions
    surv_func = cph.predict_survival_function(val_scaled_df.drop(['Exited', 'Tenure', 'preds'], axis = 1), return_array = True)
    df_surv = pd.DataFrame(surv_func.T, columns = val_scaled_df.index)

    threshold = 0.5
    predicted_time_to_churn = (df_surv <= threshold)
    churns = predicted_time_to_churn.idxmax().where(predicted_time_to_churn.any())


    val_scaled_df['absolute_time_to_churn'] = churns
    val_scaled_df['absolute_time_to_churn'].fillna(11, inplace=True)

    val_scaled_df['Churn_Prediction'] = (val_scaled_df['absolute_time_to_churn'] <= 10).astype(int)

    churners_and_non = val_scaled_df
    churners_and_non_X = val_pd_X[val_pd_X.index.isin(churners_and_non.index.tolist())]

    X_val_final = val_scaled_df

    # Create dataframe for plotting survival curves
    df_surv_final = pd.concat([df_surv, X_val_final[['Exited', 'Tenure', 'absolute_time_to_churn', 'Churn_Prediction']].T], axis = 0)

    df_surv_def = df_surv_final.T

    sample_size=30
    customer_pos, customer_idx, customer_x, customer_y, customer_x_original,customer_record = extract_customer(val2, churners_and_non_X.sample(sample_size,random_state=42), churners_and_non.sample(sample_size,random_state=42), val_unscaled_pd)

    df_train = pd.concat([X_train, y_train], axis = 1)

    # Nel tuo codice esistente, dopo aver estratto il cliente random e plottato SHAP:
    test_features = pd.DataFrame(val_scaled_df, columns = val_scaled_df.drop(['preds', 'absolute_time_to_churn', 'Churn_Prediction', 'Exited', 'Tenure'], axis = 1).columns, index = val_scaled_df.index)
    # Plot singoli
    fig1 = plot_single_customer_survival_curve(customer_idx, X_val_final, test_features, cph, df_train)
    fig2 = plot_single_customer_risk_timeline(customer_idx, X_val_final, test_features, cph, df_train)
    fig3 = plot_single_customer_survival_bars(customer_idx, X_val_final, test_features, cph, df_train)

    # Oppure tutto insieme
    fig = plot_single_customer_complete(customer_idx, X_val_final, test_features, cph, df_train, max_time=10)
    plt.savefig(f'img/survival_customer_{customer_idx}.png', dpi=300, bbox_inches='tight')
    plt.show()